Incident Response
Every DataAgent post tagged Incident Response: 5 articles.
Engineering8 minHow to Reduce MTTR: The Slowest Part of Your Incident Is a Human Reading a Graph
Detection takes seconds. Everything after it is a person reading graphs, forming a theory, acting and verifying. That is where MTTR lives, and why remediation-first systems that detect, diagnose, act and verify bring it down further than another dashboard or assistant.
Nati Shalom • Oct 5, 2026
Engineering10 minAI Is Breaking Production, and Observability Can't Fix It
AI made us faster at producing plausible code, not at keeping production healthy. More observability gives you a better thermometer; a smarter assistant gives you more memos to verify. Neither closes the loop. A remediation-first Digital Immune System does.
Nati Shalom • Sep 27, 2026
Engineering13 minLeft of Boom, Right of Boom: Prevention and Remediation Are One Loop
The industry split reliability into two disciplines: prevent it, and survive it. Both ask the same causal question — which change produces which failure — and neither can answer it alone. Why the postmortem is a broken transfer mechanism.
Nati Shalom • Aug 26, 2026
Engineering14 minThe Great Inversion: AI Writes the Code, Production Pays the Review Bill
Generation got two orders of magnitude cheaper; human verification capacity did not move. GitClear's 2026 data shows duplication at its highest recorded level while refactoring falls — and the defects that reach production are structural, not syntactic.
Nati Shalom • Aug 26, 2026
Engineering11 minWhat Is Remediation in Production Systems? Mitigation, Remediation and Resolution, Defined
Remediation means correcting the condition that caused a fault — not reducing its impact, not restoring service, not closing the ticket. The difference between mitigation, remediation, resolution and recovery, and what makes an action safe to automate.
Nati Shalom • Aug 26, 2026